Frequently Asked Questions
Everything you need to know about curating your perfect space with PANTOGRAPHY.
What is the typical shipping timeframe for home decor items?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping usually takes 5-10 business days. Large furniture pieces may require additional transit time for white-glove delivery.
Do you offer international shipping?
Currently, PANTOGRAPHY ships to the contiguous United States, Canada, and select European countries. Shipping rates and delivery windows will be calculated automatically at checkout based on your destination.
What is your return policy for damaged or unsatisfactory goods?
We offer a 30-day return window for most items. If your product arrives damaged, please contact our support team within 48 hours of delivery with photos of the packaging and the item to initiate a free replacement.
Are the materials used in your products sustainably sourced?
At PANTOGRAPHY, we prioritize ethical craftsmanship. Over 70% of our wood and textile collections are sourced from certified sustainable forests and fair-trade cooperatives to ensure high quality with a low environmental impact.
Can I track my order once it has been dispatched?
Yes, once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger home investments.